Return Policy

At Memory Maker Gifts, customer satisfaction is our top priority. We offer return or exchange requests within 7 days from the date of delivery.

If more than 7 days have passed since your purchase, unfortunately we cannot offer a return, exchange, or refund.

Eligibility For Return & Exchange

To qualify for a return or exchange, the following conditions must be met:

• The product must be unused and in the same condition in which it was received.
• The product must be returned with original packaging and accessories.
• The item should not be damaged due to customer misuse.
• Customized or personalized products may not be eligible for return or exchange.
• Products purchased during sale or special promotional offers may not be eligible for return.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 7 days of receiving the order.

Our team will verify the issue and arrange a replacement or provide a suitable resolution as applicable.

Exchange Process

Once the returned product is received and inspected by our team, we will notify you regarding the approval or rejection of your exchange request.

Approved replacement products are generally delivered within 5–7 business days.

Non-Returnable Products

Certain products are exempt from returns and refunds, including:

• Personalized and customized gifts.
• Products specifically marked as non-returnable.
• Clearance sale and special discount items.

Refund Policy

This Refund Policy explains how refunds are processed for products purchased through Memory Maker Gifts.

Refunds are issued only after the returned product has been received, inspected, and approved by our quality team.

Order Cancellation

Cancellation requests will only be considered if submitted within 7 days of placing the order.

However, cancellation requests may not be accepted if the order has already been packed, processed, shipped, or handed over to the courier partner.

In such cases, customers may choose to refuse delivery at the time of arrival.

Product Not As Expected

If you feel that the product received is significantly different from what was displayed on the website, please contact our support team within 7 days of delivery.

After reviewing the issue, we will take an appropriate decision in accordance with our return policy.

Manufacturer Warranty Products

For products that include a manufacturer warranty, customers should directly contact the manufacturer or authorized service center for warranty-related claims.

Refund Timeline

Once a refund request is approved, the refund amount will be credited to the original payment method.

Refund processing may take up to 15 working days depending on your bank, payment gateway, or card provider.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

• Memory Maker Gifts
• Email: info@memorymakergifts.com
• Phone: +91-8795079507
• Website: https://memorymakergifts.com